Check-In Check-Out Policy

Across all Hotel PVK Grand properties, the standard check-in time is 12:00 PM and standard check-out time is 12:00 PM.

Documents Required During Time Of Check-in

Booking confirmation via E-mail/ SMS (with Booking ID) and a valid Photo ID (with address) is required for all the guests. Photo ID poofs accepted are Driver’s License, Voter’s Card, Passport and Ration Card. Note: PAN Cards will not be accepted as valid Photo ID Card.

Early Check-in Policy

Our policy with regards to early check-ins are:

  • Early check-in between 10 AM and 12 PM can be allowed without any extra charges, but will be subject to availability.
  • Early check-in for guests arriving before 10 AM will be charged at the full previous day’s rate. but will be subject to availability.

Late Check-out Policy

Our policy with regards to early check-out are:

  • Late check-out up to 2 PM can be accommodated at no extra charges, but will be subject to availability.
  • Late check-out after 2 PM will be charged at the full next day’s rate.but will be subject to availability.

Cancellation Policy

  • Child Policy: A maximum of 2 children up to the age of 8 years are allowed free of charge subject to room occupancy capacity. Extra person charges are applicable for anyone above 8 years of age. Breakfast will be included in stay, but no extra bed will be provided.
  • Occupancy Policy: The maximum number of occupants in a room depends on the hotel and the room category. This can be found out during booking of the rooms for different hotels.
  • Visitor Policy: Our visitor policy varies depending upon the specific hotel. However, visitors are not allowed beyond 10 PM in any of our hotels. Non-resident guests must get registered as an extra occupant in the room to stay beyond this time.
  • Pet Policy: No pets are allowed inside the premises/property where the accommodation is situated.
  • Right to Admission: All Hotel PVK Grand reserve the right to deny admission or ask particular guests to leave the property to ensure safety and comfort of other guests. This may include cases such as denial of admission to local residents, unmarried & unrelated couples, amongst others. The decision taken by the Hotel PVK Grand management shall be final and binding in all such situations.

Standard Rate:
The cancellation is free of charge 7 days prior to the date of arrival, after this time  we charge you 90% the room rate as cancellation fee,  if we could not sell the room more.

Non Refundable Rate:
For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee.

During the FAIRS we have special cancellation policy:
Free of charge up to 8 weeks perior the date of arrival, after this time we’ll charge 90% the room rate if we could not sell the room.

Group booking ( 3 rooms and more ):
Guests booking more than  2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 90% of the reservation will be charged.

Important information :
– Due to the fact that the hotel is surrounded by many apartments it is required that guests, particularly those in groups are respective in regards to noise during the evenings.
– No parties are allowed at the premises.
– Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
– Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us directly with the contact details provided in your confirmation.